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How Can We Help

Customer Service Support

Vanilla Gift Mastercard USA

To protect your data privacy, we cannot exchange personal financial information through email or chat.

Please call 1-800-680-5941 to open a claim or receive an update on your case. Our customer care representatives are available 24 hours a day, 7 days a week.

Vanilla VISA Gift USA

To protect your data privacy, we cannot exchange personal financial information through email or chat.

Please call 1-800-571-1376 to open a claim or receive an update on your case. Our customer care representatives are available 24 hours a day, 7 days a week.

MyVanilla Customer Care USA

To protect your data privacy, we cannot exchange personal financial information through email or chat.

Please call 1-855-686-9513 to open a claim or receive an update on your case. Our customer care representatives are available 24 hours a day, 7 days a week.

OneVanilla VISA USA

To protect your data privacy, we cannot exchange personal financial information through email or chat.

Please call 1-877-770-6408 to open a claim or receive an update on your case. Our customer care representatives are available 24 hours a day, 7 days a week.

American Express BlueBird

To protect your data privacy, we cannot exchange personal financial information through email or chat.

Please call USA: 1-877-486-5990 or International: 1-801-449-4016 to open a claim or receive an update on your case. Our customer care representatives are available 24 hours a day, 7 days a week.

American Express Serve

To protect your data privacy, we cannot exchange personal financial information through email or chat.

Please call USA: 1-800-954-0559 or International: 1-801-449-4019 to open a claim or receive an update on your case. Our customer care representatives are available 24 hours a day, 7 days a week.

All Gaming, Streaming, and Digital Content Cards

If you need support with gaming, streaming, or digital content related gift card products, please contact the brand’s customer service directly by the instructions provided by the brand on the back of your gift card.

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