Contact Us
Please complete the form below to submit your inquiry. A member of the InComm Payments team will be in contact with you shortly.
How Can We Help
Customer Service Support
Vanilla Gift Mastercard USA
To protect your data privacy, we cannot exchange personal financial information through email or chat.
Please call 1-800-680-5941 to open a claim or receive an update on your case. Our customer care representatives are available 24 hours a day, 7 days a week.
Vanilla VISA Gift USA
To protect your data privacy, we cannot exchange personal financial information through email or chat.
Please call 1-800-571-1376 to open a claim or receive an update on your case. Our customer care representatives are available 24 hours a day, 7 days a week.
MyVanilla Customer Care USA
To protect your data privacy, we cannot exchange personal financial information through email or chat.
Please call 1-855-686-9513 to open a claim or receive an update on your case. Our customer care representatives are available 24 hours a day, 7 days a week.
OneVanilla VISA USA
To protect your data privacy, we cannot exchange personal financial information through email or chat.
Please call 1-877-770-6408 to open a claim or receive an update on your case. Our customer care representatives are available 24 hours a day, 7 days a week.
American Express BlueBird
To protect your data privacy, we cannot exchange personal financial information through email or chat.
Please call USA: 1-877-486-5990 or International: 1-801-449-4016 to open a claim or receive an update on your case. Our customer care representatives are available 24 hours a day, 7 days a week.
American Express Serve
To protect your data privacy, we cannot exchange personal financial information through email or chat.
Please call USA: 1-800-954-0559 or International: 1-801-449-4019 to open a claim or receive an update on your case. Our customer care representatives are available 24 hours a day, 7 days a week.
All Gaming, Streaming, and Digital Content Cards
If you need support with gaming, streaming, or digital content related gift card products, please contact the brand’s customer service directly by the instructions provided by the brand on the back of your gift card.
Reporting Ethics Concerns
The InComm Payments Ethics and Compliance Hotline is provided to staff, customers, vendors, and the public for the anonymous reporting of unethical or non-compliant behavior. The hotline is administered by an independent third-party company, AllVoices, to ensure the privacy of those filing complaints. Live operators are available via phone 24/7/365 by calling 844.201.6664. You can also file complaints online by visiting https://InComm.AllVoices.co.
The AllVoices system allows for completely anonymous two-way communication if you so desire. No tracing or call recording technology is utilized. After submitting complaints, individuals will receive unique Report IDs and passcodes, so they can follow-up, provide additional details (if desired), or obtain a response.
