Customer Service

For assistance with a gift or prepaid card, please review the list below to find contact information for the Customer Service team dedicated to your product. If you do not see your product below, please review the information printed on the back of your card to find out how to contact your product’s Customer Service team.

Customer Service Support

Vanilla Gift USA

To report a problem or track the status of a case:

MyVanilla USA

To report a problem or track the status of a case:

SecureSpend USA

To report a problem or track the status of a case:

American Express Gift

To report a problem or track the status of a case:

Bluebird

To open a claim or receive an update on your case, please call the team dedicated to your product:

Bluebird Prepaid Debit Account
(American Express):

Bluebird Bank Account
(Visa):

Serve

To open a claim or receive an update on your case, please call the team dedicated to your product:

Serve American Express Prepaid
Debit Account:

Serve Pay As You Go Visa Prepaid Card
& Serve Bank Account:

All Gaming, Streaming, and Digital Content Cards

If you need support with gaming, streaming, or digital content related gift card products, please contact the brand’s customer service directly by the instructions provided by the brand on the back of your gift card.

If you do not see your product above, please review the information printed on the back of your card to find out how to contact your product’s Customer Service team.