OTC Supplemental Benefits for Health Plans
OTC Solutions That Improve Member Access to Health Items
InComm Healthcare offers health plans an easy-to-manage OTC supplemental benefits program, helping members easily access essential health products.
Deliver Better Member Benefits with the OTC Card
Give your members a convenient and CMS-compliant way to use their Medicare OTC benefits with a flexible, easy-to-manage OTC card (also known as a flex card). This program helps drive member satisfaction, improve access to everyday health products and support preventative care.
What the OTC Card Offers Your Members
Covers a Wide Range of Health and Wellness Essentials
Members can use their OTC card to purchase eligible items like cold and allergy medications, pain relief, vitamins, dental care, personal care, hygiene products and household items.
Note: The card cannot be used for cash withdrawals or on ATF products or ineligible items.
Multiple Flexible Shopping Options
Members can shop in-store at over 74,000 retail locations, online, by phone or through mail, making it easier for them to access OTC items.
Easy-to-Use Digital Tools
My Benefits Center portal and mobile app make it simple to check balances, find eligible products, locate stores and access helpful FAQs.
Multi-Wallet Program Support
Offer multiple benefit programs (like wellness or healthy foods) on a single OTC card
Cost Savings for Your Plan
Unspent benefit funds are returned to the health plan.
Support Your Members with More Retailer Choices
The OTC Network® connects health plan members with over 74,000 retailers nationwide, making it easy for them to use their benefits for essential items like OTC medicines, groceries and wellness products.
Why It Matters for Health Plans:
- Increase member satisfaction: Members easily use their Medicare OTC benefits at national retailers, along with independent pharmacies, grocers and farmers markets
- Expand your network: Reach millions of cardholders through the largest retailer network in the industry.
- Proven results: More than $3.5 billion in benefits spent annually by over 10 million members.
Hear what our customers have to say
Contact Us to Learn More
Our OTC benefit programs are provided through health plans and are not available for individual purchase. To access OTC benefits, please contact your health plan to learn what programs may be included with your coverage.
If you already have OTC benefits and need assistance with your account, eligible products, orders, or other benefit-related questions, please contact your health plan's member services team directly. They can provide information specific to your coverage and benefits.