Spending Account FAQs

Anyone can open an HSA with limitations on when you can contribute.

You can contribute only during months in which you are covered only by an HSA-eligible high-deductible health plan (HDHP) and are not claimed as a tax dependent on someone else’s tax return. There are other, rare limitations, consult with a tax professional if you have specific questions.

Typically, you and/or your employer contribute to your HSA. The IRS restricts contributions to be made only for calendar months in which you meet two basic requirements:

1. You are enrolled in a High Deductible Health Plan (HDHP)
2. You do not have additional disqualifying coverage

Check with your employer or insurance that your health plan is HSA-eligible. Typical disqualifying coverage includes Medicare or another health insurance through your spouse that covers you and is not HSA-eligible.

Please consult your employer and tax advisor to make sure of your eligibility for contributions. 

Contribution limits are announced by the IRS for each calendar year. Limits are different for self-only and family health coverage and may be reduced if HSA eligibility is only for part of the calendar year. Your contribution limit applies across all HSAs owned by you or your spouse. All contributions count irrespective of who made the contribution, you, your spouse, your employer, or anyone else.

InComm Benefits computes your contribution limit assuming InComm Benefits is your only HSA and you are HSA-eligible for the full calendar year.

For 2025 the IRS contribution limits are:

• Self-only coverage: $4,300
• Family coverage: $8,550

For 2026 the IRS contribution limits are:

• Self-only coverage: $4,400
• Family coverage: $8,750

If you will be 55 or older during the tax year, you are eligible for a $1,000 additional catch-up contribution. If your spouse is 55 or older and you have family coverage, your spouse may contribute an additional $1,000 but to a separate account opened in their own name.

You can find more details on contribution limits at the IRS website here.

No, you will not. Once contributed, HSA funds are yours immediately and cannot be taken back. HSAs are different from FSAs and HRAs and are NOT “use it or lose it” accounts.

Your HSA is your personal account and stays with you after termination of employment with all your money in it. Contributions made by your employer are yours to keep and are not subject to vesting.

Most HSAs provide you with a debit card that you may use to make purchases (InComm Benefits’ is special and extra awesome)! You may also reimburse yourself if you paid for a health expense with cash, or another card. Simply go into the app to create an expense and reimburse from your HSA to your Everyday account.

The IRS requires that eligible health expenses be incurred AFTER opening your HSA account. Note that the account does not have to be funded. So, once your InComm Benefits HSA has been opened, you can track your eligible expenses and then withdraw them from your HSA at any point in the future, tax-free.

Yes, of course! Investing the funds you have is a very smart financial decision. HSAs are the only account that offers you a Triple Tax advantage:

There are three basic requirements:

1. Contributions are tax-free
2. Investment growth is tax-free*
3. Withdrawals for medical expenses are tax-free

To get started, tap on the investments tile on the app dashboard. To learn more, we have a FAQ specifically for investments located below. You can also read more about investments with InComm Benefits here.

*Note: growth is free from Federal taxes and most states as well. Check with your state to ensure how HSAs are treated for investment growth.

You will need to link an external bank account (checking or savings) to InComm Benefits. InComm Benefits uses Plaid, an industry leader in secure financial account connections, to authenticate your connection with your bank.

Once linked with your external bank account, you can easily transfer funds into the account one time or set up a recurring inbound transfer. Fund transfers can take 3-5 business days to complete. Similarly, you can transfer funds from the HSA Backup Account to your external bank account using the InComm app or web experience.

No, there’s no need to enroll separately for the Backup Account. The HSA and the HSA Backup Accounts both get created when you sign up for the HSA and are ready to use concurrently.

The HSA Backup Account comes with no fees.

Currently, the HSA Backup Account is provisioned only for HSA account holders, and both are owned by the individual employee. FSA account holders do not get the HSA Backup account.

No, all cards will draw from the same HSA and HSA Backup Account. 

Only one external bank account can be linked at a time, but you can update your banking information at any time through the app under your HSA Backup Account.

Funds can be transferred from your HSA to the HSA Backup Account for specific reasons, such as reimbursements of travel expenses or reversals of excess personal contributions, and such transfers are immediate.

• Tailored Guidance: The experience provides you with the specific, step-by-step actions you need to complete to set up your account perfectly for one of our three optimized spending strategies: Investor Shoebox, Spend Now Contribute Later, or Keep it Simple.
• Full Optimization: While our platform offers advanced features by default (like automatic expense tracking and the HSA Backup account), customizing ensures your account settings and preferences are fully aligned with your unique HSA goals. This unlocks the maximum potential of your HSA, whether you’re focused on long-term investing, cash flow management, or simply convenient everyday spending.
• Simplified Setup: It simplifies the process of getting your account configured to operate in your preferred mode, guiding you through what might otherwise be complex setup steps.

In short, while you can use your InComm Benefits HSA without optimization, the optimization experience empowers you to activate and truly leverage the specific strategies designed to meet your individual financial objectives.

The core of this strategy relies on your HSA Backup account. This account functions just like a regular checking account and will be used to pay for your immediate out-of-pocket medical expenses, allowing your HSA funds to remain invested.

Action: From the app, tap “Connect” to link your external bank account and complete a one-time or recurring transfer into your HSA Backup Account to ensure it stays consistently funded. Learn more about linking your external bank account.

This is where your long-term growth happens! Your primary goal will be to invest most, if not all, of your HSA contributions to allow them to grow tax-free over time.

Action: From the app, tap “Open” to open your HSA investment account. You’ll then choose from a wide range of investment options that best align with your personal financial goals and risk tolerance. (For detailed guidance, please refer to our comprehensive HSA Investment Guide.)

This “set it and forget it” approach ensures you’re consistently maximizing your tax-free growth.

Action: When transferring funds into your HSA investment account, you can set up a recurring transfer from your HSA spending account directly into your HSA Investment account. Learn more about setting up a recurring transfer.

Use your card worry-free and build your future reimbursement pool.

Action: Use your InComm Benefits card for ALL your out-of-pocket expenses especially at locations where medical expenses are likely (e.g., pharmacies, drug stores, doctor’s offices). Our system intelligently identifies eligible medical items for you. We’ll automatically pay these from your HSA Backup account and will track and store all your health-related spending for you.

The “secret” power of the Investor Shoebox strategy: there is no time limit on when you can reimburse yourself for qualified medical expenses you’ve incurred.

Action: From the Expenses screen in the app, you will see a collection of all your tracked health expenses. You can choose to reimburse yourself weeks, months, years, or even decades into the future from your HSA directly to your personal bank account.

• Maximum Tax-Free Growth: By paying out-of-pocket expenses from the HSA Backup account and letting your HSA funds remain invested, your money can grow significantly through compounding, completely free from taxes.
• Future Financial Resource: Whether you choose to save the funds for significant healthcare costs in retirement, or if you decide to reimburse yourself for past expenses, the money returned to your personal bank account can then be used for any purpose you choose, effectively becoming a flexible, tax-free source of funds in the future.
• Hassle-Free Record Keeping: InComm Benefits handles the detailed tracking of your eligible expenses, making future reimbursements simple.

The core of this strategy relies on your HSA Backup account. This account functions just like a regular checking account and will be used to pay for your out-of-pocket expenses, limiting the need for regular contributions to your HSA.

Action: From the app, tap “Connect” to link your external bank account and complete a one-time or recurring transfer into your HSA Backup Account to ensure it stays consistently funded. Learn more about linking your external bank account and setting up a recurring funds transfer.

Use your card worry-free, and we’ll track your health-related spending for you.

Action: Use your InComm Benefits card for ALL your out-of-pocket expenses, especially at locations where medical expenses are likely (e.g., pharmacies, drug stores, doctor’s offices). Our system intelligently identifies eligible medical items for you. We’ll pay these from your HSA Backup account, and track and store all your health-related spending for you.

You’ll make a lump sum, post-tax contribution to your HSA equal to your accumulated unreimbursed health expenses from the previous year, which will be immediately reimbursed to your linked bank account.

On January 1st, we’ll notify you to visit the app and make your one-click contribution for the previous year. You’ll need at least $1.00 in your HSA Backup account to complete this. Be sure to finalize this action before the IRS tax filing deadline (typically April 15th) for the prior year. Immediately after your contribution, we’ll reimburse the exact amount back to your personal bank account. This contribution will be included on your updated Form 5498-SA, effectively decreasing your taxable income.

• Cash Flow Control: You keep more money in your pocket throughout the year, improving your immediate financial flexibility.
• Tax Benefits on Demand: Even though you’ll contribute “later,” this action will be reflected as a contribution on your Form 5498-SA, which you then use to claim a deduction on IRS Form 8889 when you file your taxes, ultimately decreasing your taxable income for the previous year.
• Informed Future Planning: By tracking your actual spending, you gain a clearer picture of your annual health expenses, which can help you make more informed decisions about your payroll contributions for the following year. Remember, making contributions directly from payroll is generally the most advantageous, as it reduces your Federal tax obligation as well as your payroll taxes.

If you miss the IRS tax filing deadline (typically April 15th) for making your prior-year contribution:

• No Loss of Reimbursement Potential: The qualified health expenses you’ve accumulated will roll over, and you retain the ability to make the one click contribution for the current tax year.
• Continued Tracking: You can continue to use your InComm Benefits card. We’ll keep tracking and accumulating all your eligible health-related expenses, adding them to your pool of unreimbursed expenses.

Simply use your InComm Benefits card for all your health-related purchases.

Action: Use your InComm Benefits card for ALL your out-of-pocket expenses, especially at locations where medical expenses are likely (e.g., pharmacies, drug stores, doctor’s offices). Our system intelligently identifies eligible medical items (like prescriptions, doctor visits, or qualified over-the-counter items) for you. We’ll pay eligible items from your HSA and non-eligible items (like shampoo, detergent, or toilet paper) from your HSA Backup account.

• Prevent Declines & Maintain Access: Your HSA Backup account acts as a safety net. If your HSA funds are ever low or depleted, transactions for eligible expenses won’t be declined. Instead, they will be paid from your HSA Backup. We’ll automatically create an expense record for you, allowing you to easily reimburse yourself from your HSA once funds become available (e.g., after your next contribution).
• Effortless Expense Tracking: All your health-related spending, whether from your HSA or HSA Backup, is automatically tracked and recorded by InComm Benefits. This provides a clear overview of your healthcare expenditures, which can be incredibly helpful when planning your HSA contributions for the following year.

Future investment elections determine how money is allocated between mutual funds when money is moved into your HSA investment account. It also allows you to send funds to the Charles Schwab HSBA account, if you choose to set one up. Once you set your investment elections, new money transferred to your HSA investment account will be automatically invested based upon the funds and percentages you have pre-selected. If you do not have future investment elections set prior to money being moved to your HSA investment account, money will be placed in the money market fund (Schwab Government Money Inv – SNVXX) and will remain there until you realign your account or transfer that money to another fund.  You may wish to consult with a financial professional for help creating an asset allocation that works for you.

To learn more about setting your future investment elections, visit our investment elections guide.

From the Investment section of the InComm Benefits mobile app:

• Tap on Invest your HSA funds and tap Manage Portfolio.
• Tap Transfer between investments option
• On the Select Transfer Type page, tap whether to Transfer Using Dollars or Transfer Using Percentages. Note: If you wish to transfer more than 90% of the balance out of a fund, it is recommended to use the Transfer Using Percentages option.
• On the Select Transfer Source(s) page, pick which fund, or funds, to move dollars from (i.e. $150 from Fund A, $200 from Fund B, etc.) or which fund, or funds, to move percentages from (i.e. 100% of your dollars in Fund A, 50% from Fund B, etc.) and click “Continue”.
• On the Select Transfer Destinations(s) page, pick which fund, or funds, to move dollars to (i.e. $150 to Fund C, $200 to Fund D, etc.) or which fund, or funds, to move percentages from (i.e. 100% of your dollars to Fund C, 50% to Fund B, etc.) and click “Continue”.
• On the Review Your Transfer Page, review your request and click “Complete Transfer” to complete it.

• From the Investment section of the InComm Benefits mobile app:
• Tap on Move money back to HSA and tap transfer money from HSA investments.
• Enter the dollar amount you want to transfer from your HSA investment account back to your HSA spending account.
• Tap the ‘Submit Request’ button to complete your request.
• Your HSA investments will be liquidated on a pro-rata basis based on your balance by fund to generate the cash to complete the request.

Note: Requests resulting in the liquidation of 90% or more of a mutual fund will be processed based on the number of units calculated using the previous market day’s NAV.

It can take 1-2 business days to move money from your HSA investment account into your HSA spending account.

You may review the investment options from the Investment Options Guide. The fund options guide provides historical performance information, fund category, and the gross expense ratio for each fund. For more in-depth information concerning the funds offered, you may also view each fund’s prospectus, fact sheet, and Morningstar® page by using the Resource Links in the fund options guide.

In addition, if you are an experienced investor, you can open a Charles Schwab Health Savings Brokerage Account (HSBA). This allows you to invest in securities other than what is offered in the main InComm Benefits Investment account. You can learn more below.

No. Your HSA investment account is self-directed. This means you select the investments that are right for you. To help you make your selections, we provide details on Investment Options to help understand each investment option’s performance as well as links to the mutual funds’ prospectuses and fact sheets. You may also obtain a prospectus directly from the mutual fund company through the fund’s website. You may wish to speak with a personal investment advisor if you still have questions.

No. Investments in the InComm Benefits Investment account, like all mutual funds, are not insured by the FDIC. Mutual funds may lose value. It is your responsibility to understand the risks of investing your HSA dollars. If you still have questions, you may wish to work with a personal investment advisor.

InComm Benefits believes investing HSA funds should be easy to achieve and available to everyone. With InComm Benefits, you have the freedom to start investing with as little as $5 and invest all the way up to your entire HSA balance.

The mutual funds available through your HSA investment account are load-waived or no-load funds. Typically, this means there are no transaction fees to buy, sell funds, or transfer money to or from your HSA investment account. However, fees are typically built into the operation of the investments themselves. To find these, review the Investment Options and look for and look for “Prospectus Gross Expense Ratio” for each investment you consider. Also, see here to learn more about fees that InComm Benefits may assess.

To curb market timing practices, certain funds may impose short-term redemption fees or trading blocks.  For information on whether a fund assesses short-term redemption fees or blocks, as well as the specifics concerning these see Investment Options and each fund’s prospectus.

Enroll: During your employer’s open enrollment period, you can elect to participate in an FSA and choose the type of FSA you want (e.g., Health FSA, Dependent Care FSA, Limited Purpose FSA). You decide how much money you want to contribute to your FSA for the upcoming plan year, subject to any contribution limits set by your employer.

Pre-Tax Contributions:  Elect an annual amount or contribution for your FSA. Look at your medical expenses from the previous plan year and estimate the medical, vision, dental, and/or dependent care expenses you may incur during the plan year. The money you choose to contribute to your FSA is deducted from your gross income before taxes are withheld. This reduces your taxable income, resulting in lower income tax and FICA (Social Security and Medicare) withholdings.

Funding: Your FSA contributions are deposited into your FSA account and are available for use on the first day of your plan year. In some cases, your employer may also contribute to employee FSAs.

Expenses incurred: Throughout the plan year, you can use the funds in your FSA to pay for eligible expenses. These expenses depend on the type of FSA you have. For example:

• Health FSA: You can use the funds to cover qualified medical and dental expenses, such as co-pays, deductibles, prescription medications, and more.
• Dependent Care FSA (DFSA): You can use the funds for eligible dependent care expenses, such as childcare or adult daycare costs.
• Limited-Purpose FSA (LFSA): This type covers specific expenses like dental and vision care. 

Accessing funds: When you have eligible health care expenses, pay for them with your InComm Benefits card or out of pocket and request reimbursement through the InComm Benefits mobile app or website. Remember—always to keep your receipts. 

Post, plan year spending options: Your employer may offer either a run-out period, a grace period, or a carry-over after the plan year ends to give you extra time to utilize any unused funds in your FSA. Details on each option can be found in subsequent FAQs, however, you will need to consult your HR department to learn which option your employer offers.

For a full list of qualified medical expenses, you can view our Qualifying Expenses FAQ, or they can also be found in IRS Publication 502.

In addition to co-pays, deductibles, and prescription medications. You can also use your FSA to pay for thousands of over-the-counter medicines, medical supplies, menstrual care products, and even some sunscreens.

A Limited-Purpose FSA (LFSA) is designed to cover specific medical expenses, typically dental and vision care while working in conjunction with a Health Savings Account (HSA). Common eligible expenses for a LFSA include:

Dental Care:

• Dental exams and cleanings
• Fillings and sealants
• X-rays
• Braces and orthodontia
• Dental surgery

Vision Care:

• Eye exams
• Prescription eyeglasses
• Prescription contact lenses
• Contact lens solution and supplies
• Vision correction surgery (e.g., LASIK)

A DCFSA covers expenses for eligible dependents (see below) that are incurred so you and your can work. To qualify, you and your spouse must be employed, or your spouse must be a full-time student.

Eligible dependents include:

• Children under the age of 13 who are claimed as a dependent for tax purposes
• Care of a disabled spouse or disabled dependent of any age 

Eligible expenses can include:

Child Care Services:

• Daycare center expenses
• In-home caregiver fees
• Preschool or nursery school costs
• Before and after-school care

Adult Care Services:

• Adult daycare expenses
• In-home caregiver fees for a dependent adult
• Expenses related to caring for an elderly parent or disabled adult

Summer Day Camp Programs:

• Day camp fees during summer or school breaks (expenses related to overnight camps are not covered)

Ineligible expenses:

• Costs already claimed as a dependent care tax credit on your income tax return
• Nursing homes, respite care, or other residential care centers
• Services provided by one of your dependents
• Nighttime babysitting expenses that are not work-related
• Expenses while absent from work for more than two weeks at a time
• Costs paid to your own dependents, under age 19, who are caring for your dependents
• Expenses paid for schooling for kindergarten or higher
• Overnight Camps
• Extracurricular sports or activities

The annual contribution limit for an FSA is set by your employer and can vary. However annual maximum contribution limits are set by the IRS. For 2026, the annual maximum contribution limits for each type of FSA are:

Health FSA: $3,400

Limited-Purpose FSA: $3,400

Dependent Care FSA: If married and filing a joint return, the limit is $7,500. If you are a single parent or are married and filing separately, the limit is $3,750 per parent.

The limits listed above are per person; each spouse in the household may contribute up to the limit. Your employer may elect a lower contribution limit. So, please see your plan documents or check with your Human Resources office for the specifics of your FSA Health Care Plan. The limit is generally adjusted annually to account for inflation increases.

What is carryover?

Per IRS regulations, in 2025 you can carry over up to $660 from your previous plan year into the next plan year should the employer offer this plan design. This means up to an additional $660 will be available for you to use in your next plan year in addition to your annual election. If you have money in your account that is over $660, that money will be forfeited to the employer, and the remaining $660 will carry over. The $660 will automatically roll over to your account after your run-out period.

Confirm with your employer if they are offering a carryover option as it will help you determine your annual election.

Note: If your employer offers a grace period, you will not have the carryover option. Per IRS regulations, you cannot offer a grace period with a carryover.

Per IRS regulations, you forfeit any money for which you did not incur an eligible expense under your FSA account(s) during the plan year. When you contribute to an FSA, you agree to reduce your salary by a specified amount. Since you never received that money, you can’t be taxed on it. If you were to receive the unused amount at the end of the plan year, the IRS would consider this ‘deferred compensation.’  Section 125 of the IRS Code prohibits deferred compensation, thus the ‘use-it-or-lose-it’ rule.

However, some plans may allow you to continue submitting claims beyond the end of the plan period for any eligible expenses you incurred before the deadline. Additionally, some plans may allow you to continue spending your FSA dollars through a defined grace period or allow you to carry over a portion of your remaining balance. Be sure to check your specific plan rules in your summary plan description by contacting your HR Department.

The run-out period is a specified period set by your employer after the end of the plan year or following your termination from the plan, in which you may continue to submit claims incurred during your period of coverage. This is not a period when you are able to continue to incur new expenses, but rather, it allows you time to gather and submit expenses before forfeitures are applied. For example, if your plan has a 90-day run-out period, you will have 90 days from your date of termination to submit expenses incurred prior to the termination date.

Remember that during a run-out period, reimbursement for expenses depends on when the expense was incurred, not when it is submitted. Therefore, any expenses incurred after the plan year but within the run-out period are not eligible for reimbursement.

Confirm with your employer if they offer a run-out period on their FSA plan and the duration of the time frame.

A grace period extension can apply to both a healthcare FSA and a Dependent Care FSA. The grace period begins on the first day immediately following the last day of the plan year. Unlike a run-out period, you may incur eligible FSA expenses and use the funds remaining in your account to cover those expenses during the grace period. This provides you the opportunity to maximize your FSA funds and avoid forfeiting money to your employer through the IRS “use-it-or-lose-it rule.”

Confirm with your employer to see if they offer a grace period and if they do, confirm the time that your employer has set.

Note: If your employer offers a grace period, you will not have the carryover option. Per IRS regulations, you cannot offer a grace period with a carryover.

Per IRS regulations, in 2024 you can carry over up to $640 from your previous plan year into the next plan year should the employer offer this plan design. This means up to an additional $640 will be available for you to use in your next plan year in addition to your annual election. If you have money in your account that is over $640, that money will be forfeited to the employer, and the remaining $640 will carry over. The $640 will automatically roll over to your account after your run-out period.

Confirm with your employer if they are offering a carryover option as it will help you determine your annual election.

Note: If your employer offers a grace period, you will not have the carryover option. Per IRS regulations, you cannot offer a grace period with a carryover.

Grace period

If you are covered by an FSA with a grace period, you may not be eligible to contribute to an HSA for the months in which the FSA is still active. A grace period typically lasts up to 2.5 months after the end of the plan year, and during this time, you can still use your FSA funds. For HSA eligibility, you would need to ensure that your FSA is either a limited-purpose FSA (covering only dental and vision expenses) or that the grace period has ended, and the FSA balance is zero. Please consult your HR department for details on your current FSA plan.

Carryover

An FSA carryover can impact HSA eligibility because it allows you to carry over a portion of unused FSA funds into the next plan year. If you have a general-purpose FSA that includes a carryover feature, it can affect your HSA eligibility for the months in which the FSA carryover is in effect.

Specifically, if you have a general-purpose FSA with a carryover, you cannot contribute to an HSA during the months that the carryover is available, as it is considered active coverage. To remain HSA-eligible, you would need to either ensure that you have a limited-purpose FSA (which covers only dental and vision expenses) or spend down the FSA balance so that the carryover does not affect your HSA eligibility. Please consult your HR department for details on your current FSA plan.

Per IRS guidelines, the annual election cannot be changed or altered unless you experience a qualifying event. A qualifying event is one of the following:

• A change in material status, such as marriage, divorce, or death of your spouse
• A change in the number of your dependents, such as a birth or adoption of a child, or a death of a dependent
• A change in employment status for you, your spouse, or your dependent that affects eligibility
• An event that causes your dependent to satisfy or cease to satisfy an eligibility requirement (i.e., dependent turning 14 years old or 26 years old)
• A change in residence for you, your spouse, or dependent
• A change in cost or coverage

The adjustment to the election must be consistent with the event. For example, an increase in the cost of daycare would not allow you to decrease your election (although if the increase made the cost of care unaffordable, one could justify no longer participating in the plan).

Please refer to your employer’s plan document for further guidance on qualifying status change events applicable to your plan.

Participation in the FSA ends if you terminate employment. This means only expenses incurred before the date your participation in the plan ends are eligible for reimbursement. It’s essential to understand your employer’s policies and make arrangements accordingly.

Yes, you can use your FSA funds to cover qualified medical expenses for your family, if they are considered eligible dependents for tax purposes.

You can use your FSA to pay for eligible expenses incurred by any of the following individuals:

• Yourself
• Spouse
• Qualifying dependent(s) 

New rules allow a dependent to be eligible for the plan, even when that dependent does not qualify to be claimed as your tax dependent on your tax return. We recommend you check with your tax advisor before you make your election for the plan year.

Currently, you cannot use your InComm Benefits card to pay for dependent care expenses. To use your dependent care funds, you must create an expense using the mobile app or website after the service has been fully provided. Once your expense is reviewed and approved, you will be reimbursed from your DCFSA to the method you select.

You must create an expense and submit a claim for reimbursement after the service has been fully provided. The easiest and fastest way to do this is using the website or mobile app. You will need to provide supporting documentation that includes dates of service, the service provider, and a detailed description of the service provided. Once submitted, your claim will be reviewed within 1-2 business days. If the documentation is sufficient, your claim will be approved, and your reimbursement processed. The reimbursement can be directly deposited into your linked bank account or by check. Remember that you cannot get reimbursed for dependent care expenses until the services for the period have been fully provided, typically at the end of the month.

To learn more about submitting an expense for reimbursement, see our Reimbursement & Claims FAQ section.

If your costs per month exceed your monthly payroll deduction, you can still create a dependent care expense once the service has been incurred. We will issue your reimbursement as your payroll deductions post to your DCFSA.

Claims are processed within two business days and reimbursement of funds will be processed within two business days after approval.

The fastest and most secure way to receive a claim payment is direct deposit. To receive reimbursements by direct deposit, link a personal bank account using the InComm Benefits mobile app or website. You will be prompted to link a personal account when entering a claim.

If you do not link a personal account, we will mail you a check to your mailing address on file after the claim has been processed and approved.

You can easily create an expense and submit the claim for reimbursement from the InComm Benefits mobile app or website. You will be asked to upload documentation to substantiate the expense.

IRS regulations require InComm Benefits to obtain itemized receipts for FSA transactions that are not automatically substantiated at the point of sale.

If documentation is required, InComm Benefits will send three requests for documentation. These requests will stop once documentation has been received and approved.

Should a debit card purchase remain unsubstantiated after the three requests for documentation are sent, your debit card will be suspended. The debit card will be reactivated once you:

• Provide the necessary documentation to substantiate the expense, or
• Repay the purchase amount back to your FSA

What type of documentation is acceptable for reimbursement or substantiation?

Using the mobile app or website, you can easily upload and attach documents to the claim details and submit them for review.

You can use healthcare FSA funds for yourself, your spouse, a qualifying child, or a qualifying relative.

See Qualified Expenses for a list of eligible and ineligible expenses.

Eligible expenses are daycare expenses for eligible dependents (see below) that are incurred so you and your spouse can work. To qualify, you and your spouse must be employed, or your spouse must be a full-time student.

Eligible dependents include:

• Children under the age of 13 who are claimed as a dependent for tax purposes
• Care of a disabled spouse or disabled dependent of any age

Ineligible expenses:

• Costs already claimed as a dependent care tax credit on your income tax return
• Nursing home, respite care, or other residential care centers
• Services provided by one of your dependents
• Nighttime babysitting expenses that are not work-related
• Expenses while absent from work for more than two weeks at a time
• Costs paid to your own dependents, under age 19, who are caring for your dependents
• Expenses paid for schooling for kindergarten or higher
• Overnight camps

You can expect both your 1099-SA and 5498-SA tax documents to be available for download by January 31. InComm Benefits does not mail or email your tax documents. As noted above, if you did not spend funds from your HSA in the prior year, you will not receive a 1099-SA. We’ll notify you via email once your tax documents are ready for download. Please login to the InComm Benefits mobile app or website to confirm that your email address is correct. 

To obtain your tax documents, log in to your InComm Benefits account via the mobile app or web. Click on the main menu and choose “Tax Docs & Statements” to access and download your tax forms in PDF file format. If downloading from the web, InComm Benefits recommends using Chrome, Safari, or Adobe Acrobat to view the forms.

You can contribute for 2024 until at least April 15, 2025, the deadline to file federal tax returns. You may have a later deadline based on the state where you live. When completing the process on the InComm Benefits app or website, mark these contributions with the correct tax year.

If you exceed your annual contribution limit, there may be an IRS penalty and added tax liability. For more information, please visit https://www.irs.gov/publications/p969. To avoid penalties and additional tax, submit an HSA excess contribution form, which you can find here, before filing your tax return.

Note that InComm Benefits does not provide legal or tax advice.

We will not allow you to contribute more than the IRS maximum for the year.  Your cash back will continue to accumulate year over year, making it available for you to redeem in the next calendar year.

You will earn a flat rate of 2% on all transactions until you reach the annual cash back maximum of $200. Once you accrue $200, you will stop accruing cash back on transactions until the next calendar year.

The maximum amount of cash back you can accrue for the calendar year is $200. A calendar year is considered January 1 – December 31. Once you have reached $200 in accrued cash back for the year, you will stop accruing cash back on transactions.

Yes, cash back will be applied on transactions that are paid in full or in part from both the HSA and HSA Backup accounts.

Once you redeem your cash back and it’s deposited into your HSA, it can be used like any other funds in your HSA. You can use it to pay for qualified medical expenses or you can transfer it to your HSA Investment account.

No, you do not have to maintain a minimum balance to earn cash back, but purchases must be made using your InComm Benefits card.

No, cash back can only be earned on purchases paid using your InComm Benefits Visa® Debit Card.

Cash back is accrued on transactions and can be redeemed monthly. On the first of each month, your accrued cash back from the previous month will become available for you to redeem. You will initiate the redemption using the InComm Benefits website or mobile app, and the cash back will then be deposited into your HSA.

No, you don’t have to redeem your cash back every month. Your cash back will continue to accumulate each month up until you reach the annual maximum of $200. Your accrued cash back does not expire and will continue to accumulate year over year for as long as the account remains active.

Yes, your HSA belongs to you. Any purchases made with your InComm Benefits card will earn cash back, regardless of if you’ve left your employer.

The good news is that you don’t have to close your HSA account when you leave your employer and can continue to make purchases. If you do choose to close your account, rest assured that during the closure process you will be asked to redeem any accrued cash back prior to us closing the account.

Returns will be processed against the original transaction, and the cash back will be adjusted based on the return amount. Cash back for returns will be taken from the accrued total, decreasing the cash back available for redemption.

No, InComm Benefits cash back program does not apply to any purchase paid from an FSA or LFSA account.

Yes, there are no additional steps required to start earning cash back.

No, cash back can only be deposited into your HSA.

You can check your accrued cash back from the InComm Benefits website or mobile app. The amount accrued will appear on the main dashboard. Once your accrued cash back is redeemable, it will also appear on the dashboard.

We will also send you a notification once your accrued cash back becomes available for redemption.

Cash back deposited as a credit: For any transaction paid in full or in part by your HSA, the cash back will be deposited into your HSA as a credit and will reduce the gross distribution amount reported on your 1099-SA tax form.

Cash back deposited as a contribution: For any transaction paid in full or in part by your HSA Backup account (FKA the Everyday account), the cash back will be deposited into your HSA as a contribution. This will count towards your annual contribution limit and will be reflected on your 5498-SA tax form, ultimately giving you additional tax savings.

Yes, using the mobile app or website, you can request an additional debit card at no additional fee for your spouse or dependent 18 years of age or older. Please allow 7-10 business days from your request to receive the debit card in the mail.

When you make a payment with your InComm Benefits card, you may be prompted to enter a PIN. For a seamless payment experience, follow these steps to avoid incorrectly declined transactions:

1. Select “credit” on the PIN pad if that option is available.
2. Press the green enter button without entering a PIN or any other number.
3. If the first 2 steps don’t work, ask the cashier for assistance.

NOTE: When using your card at Walmart, you will be required to enter a PIN. They do not allow HSA or FSA cards to be used as “credit.” If you are a frequent Walmart shopper, we recommend setting a PIN in the mobile app or website. See “How do I set/reset my PIN?” below for instructions.

You can set and reset your PIN from the mobile app or website following these steps:

1. Navigate to the My InComm Benefits Card screen.
2. Select the “Change PIN” option for the appropriate card.
3. Enter a 4-digit PIN then re-enter the same 4-digits PIN and Submit.

Your PIN is now set and can be used to complete transactions.

In some cases, eligible items are not set up correctly in a merchant’s point-of-sale system. If you receive a card decline for an item you know is eligible, you can easily create an expense and submit the claim for reimbursement. Just be sure to attach your itemized receipt before submitting. See our Reimbursement & Claims FAQ to learn more.

Some merchants have not yet complied with Visa/Mastercard guidelines on the acceptance of some HSA and FSA cards, and hence, their point-of-sale systems summarily decline the cards, and InComm Benefits is unable to send a notification.

If you encounter such a situation, please send details of the store/merchant to support@incommbenefits.com so InComm Benefits can advise you on any known problems. In this instance, please use an alternate payment method and reimburse your expenses from the mobile app or website, as appropriate.

You can report a card lost from the mobile app or website. Navigate to the “My InComm Benefits Card” screen and select the “Report Lost” action for the appropriate card. We will cancel the current card and re-issue you a new one. New cards generally take 5-7 business days to arrive in the mail.

InComm Benefits allows you to designate any cardholder you’ve added as an authorized user who can receive help or account services from member support.

Authorized users may:

• Receive account information (but not act on) account balance, plan information, transaction information or payment details
• Take action on their own card: activate, report lost or stolen
• Can be assisted with online navigation such as reimbursement help

Authorized users cannot do the following:

• Close the account
• Add a beneficiary
• Add an additional cardholder
• Add an additional authorized user
• Update account information
• Can not be assisted with online access (i.e. username or password resets)
• Can not be assisted with help on investments